DD had her transmission replaced by Aamco in November and it failed again just before Christmas so back to Aamco it went. Aamco still has the car to fix again (under warranty) and they just told her that their plow guy hit the car clearing the lot last week. Plow guy says he will fix the car but they are telling her it will go to their shop. I know there are some auto claims folks on Dis and have some questions. First, shouldn't she have the right to say where her car is fixed? Shouldn't they pay for a rental car while the work is being done? How do we make sure we know that there isn't any hidden damage if our shop isn't doing the work? Should she call her insurance company as well? Car is a 2006 and likely would be totaled if it goes to her insurance. She needs to keep it a couple more years until she can afford to replace it. Thanks for any help/advice.