Did you pay a deposit? If you have proof that you paid the deposit then I would go back to Disney with the information. If you haven't paid yet then I would guess that something when wrong and the reservation didn't go through.Yesterday I noticed by six night reservation for May 2020 was not showing up on My Disney Experience. I call and was advised there is no record of my confirmation. Is anyone dealing with this issue ?
It was booked through a Travel Agent so she is going to fix it tomorrow. Hopefully it doesn't effect my hotel because we are going with another family and their reservation was not effected.
She is going to fix it by actually making the reservation this time.It was booked through a Travel Agent so she is going to fix it tomorrow. Hopefully it doesn't effect my hotel because we are going with another family and their reservation was not effected.
It was the TA.I can't blame the Travel Agent. I had a confirmation number and it was on My Disney Experience.
I can't blame the Travel Agent. I had a confirmation number and it was on My Disney Experience.
Would that tell anything? I thought you paid the agent and then the agency paid the deposit. So the $200 would have been paid by the guestCheck you credit card and see if the deposit was paid. If it was, the agent can call in today and have that reinstated as then it would be Disney's error. IF your card had not been charged then the agent did drop the ball, or did not understand you were good with the reservation and she should call in the deposit. Either way, if she won't call Disney today to correct I would book it on their site if you can get the same price and call it a day.
Charles is gone ! I don’t think they announced where he went. Steve is moving to Salt Lake City.
Travel agents use the card you provide to them to give to the vendor. In this case, Disney. In the old days, they would use their own agency checks to pay but that was when people used checks regularly.Would that tell anything? I thought you paid the agent and then the agency paid the deposit. So the $200 would have been paid by the guest
Thanks. The only time I used a TA was in 2011 and they ran the card with their agency and then paid Disney themselves.Travel agents use the card you provide to them to give to the vendor. In this case, Disney. In the old days, they would use their own agency checks to pay but that was when people used checks regularly.
I can't blame the Travel Agent. I had a confirmation number and it was on My Disney Experience.