I don't think complaints about being on the phone equate to being phobic about utilizing phones. I'm totally for mobile ordering but kinda don't want to feel like as soon as I'm tapping in on a ride it's time to look for another ride to book. I'm on
MDE to check ride times but don't necessarily want to feel like everything about my day centers around my phone. I think there would be a convenience factor to having a bot book something for you but that doesn't mean it's for people who hate using smart phones. Lot of people are fine using phones evem while on vacation they just don't like how much reliance has come about at Disney to use one.