Hi! I just wanted to tell everyone here about how great the Swan and Dolphin staff are!! My family of 6 just got back today. Our vacation, I had been planning for over a year was almost ruined when we arrived at Vistana Villages 2/23 ( after having a confirmed reservation) and they had no room for us. They had overbooked. Luckily the Dolphin had two connecting rooms for us at 9:00 pm. They were so nice they gave me the nurses rate on each room and Steve at check in even upgraded us to club level. I think they felt badly that Vistana Village had not honored our reservation even though it was certainly not the Dolphin's fault.