Heather from WDW called me today, because I had emailed many Disney contacts about my concerns.
At first, she clearly was reading from a script, then we started having a real conversation.
I told her I could manage if the YC dogs stayed on YC property (we stay at Boardwalk. Leaving in 25 days). But my DS10 who has anxiety issues, including a fear of dogs, should be able to enjoy the walkways to Disney Studios and Epcot, as well as the Boardwalk without coming into contact with the dogs.
My exact words to her were "Have you seen a happy 10 year old skipping and walking 5 feet in front of their family as they go to the Bakery to fill their mugs, or walk to Disney Studios? And that kid is just full of pure joy and excitement, not a care in the world! So tell me, do we now have to worry about him seeing all of these dogs walking on those paths or must the dogs remain on YC property?"
She started to tell me they had to stay on YC property, then reminded me about the boat to the parks, which dogs can not go on. And I had to tell her that the reason we stay at Boardwalk is so that same little boy who is allergic to peanuts doesn't have to ride transportation everywhere. We can walk to 2 parks! We see a lot of peanut butter on buses and boats. She said she would pass these specific concerns on to leaders. I don't know if she will or not, but I know she spoke to me like a person and not like she was script reading.
Does anyone know if they typically call guests who email them? I know a bunch on here have gotten a call too. Is this typical?