Just returned from a 3-night stay (2 park days) at the Grand. It was our first time staying at the Grand. We've stayed at DLH 2x, but both before the pandemic. Our party consisted of 2 adults and 5 young children. We used Anaheim Town Car Services to shuttle from SNA. We've used them before and they have been super reliable. Not the cheapest option but great for a large group like ours. I was surprised that no one came to help us with our bags when we arrived. As you can imagine, we had a lot of luggage and our youngest child was 3, so a luggage cart would have been very helpful!
Check-in was easy. We arrived at 1:00pm and our room was not ready, but we were given a key for the pool. We schlepped our bags to the pool area with us and changed into our suits there. We got the text that our room was ready around 3 - perfect timing! I asked if it would be possible to bring a luggage cart to the entry of the pool area and they said no, so we once again hauled all of our stuff ourselves. We had also ordered groceries from instacart. They said the groceries arrived and someone would bring them up to us shortly, which was a nice surprise. Unfortunately they never showed and we brought them up ourselves at 9:00pm.
Overall I loved the proximity and ambiance of the Grand. The kids said the preferred DLH and that the Grand was "too much of a maze" (older kids kept getting turned around in the hallways). I would have liked more attentive service for what we shelled out a night for our 2-bedroom suite, but I also won't judge any hotel too harshly in these post-pandemic short-staffed times. FYI, they wouldn't schedule ahead room-service breakfast (DLH did pre-pandemic) or schedule ahead luggage pick-up on departure day. Cast members were hit-or-miss in terms of friendliness, but like I said, I wouldn't judge too harshly at this point.
The room itself was lovely and spacious. Smaller than DLH hotel but we had everything we needed, and the 3 balconies were lovely. We overlooked the pools and weren't too far from the elevator so I'd call it a win. The only downside room-wise was the no bathtub for our young children, but it wasn't a huge deal. I should mention that we did receive the much-discussed prints in our room.
Park day details to come. Spoiler: better than expected and G+ worked great for us!
Check-in was easy. We arrived at 1:00pm and our room was not ready, but we were given a key for the pool. We schlepped our bags to the pool area with us and changed into our suits there. We got the text that our room was ready around 3 - perfect timing! I asked if it would be possible to bring a luggage cart to the entry of the pool area and they said no, so we once again hauled all of our stuff ourselves. We had also ordered groceries from instacart. They said the groceries arrived and someone would bring them up to us shortly, which was a nice surprise. Unfortunately they never showed and we brought them up ourselves at 9:00pm.
Overall I loved the proximity and ambiance of the Grand. The kids said the preferred DLH and that the Grand was "too much of a maze" (older kids kept getting turned around in the hallways). I would have liked more attentive service for what we shelled out a night for our 2-bedroom suite, but I also won't judge any hotel too harshly in these post-pandemic short-staffed times. FYI, they wouldn't schedule ahead room-service breakfast (DLH did pre-pandemic) or schedule ahead luggage pick-up on departure day. Cast members were hit-or-miss in terms of friendliness, but like I said, I wouldn't judge too harshly at this point.
The room itself was lovely and spacious. Smaller than DLH hotel but we had everything we needed, and the 3 balconies were lovely. We overlooked the pools and weren't too far from the elevator so I'd call it a win. The only downside room-wise was the no bathtub for our young children, but it wasn't a huge deal. I should mention that we did receive the much-discussed prints in our room.
Park day details to come. Spoiler: better than expected and G+ worked great for us!
