United flight 328 experienced an engine failure and safely returned to Denver. We are in contact with the FAA, NTSB and local law enforcement. The NTSB is investigating and has directed that any persons with debris from this event contact their local law enforcement agency. All passengers and crew have deplaned and been transported back to the terminal in DEN. We are now working to get our customers on a new flight to Honolulu in the next few hours.
That raises another issue, why is it safe to allow travelers who tested 96 hours ago in bad weather but not in good weather?Due to weather conditions across the country Hawaii has increased time from 72 hrs to 96 hrs so those that flew out later yesterday should have been ok. I would hope United would pay for anyone that needs a new test.
That raises another issue, why is it safe to allow travelers who tested 96 hours ago in bad weather but not in good weather?
I think with all the flight delays due to ice storm they were trying to avoid sending entire plane loads back home. The one test, regardless of timing, is only catching a small percentage so 96 hrs would make it easier for planning purposes. So much wrong with only 1 test required!
So much wrong with it all (and before this starts a debate, I DO understand the reasoning behind the measures, but that doesn't make it any less frustrating), but we have to work within the system and rules that are given to us.
I take some issue with needing a negative test to begin with to travel INSIDE of my country of citizenship.
I also take some issue with the violation of my right to keep my medical information confidential to travel within the United Statese as well.
I take issue with the fact that a false positive could prevent me from travelling.
So much wrong with it all (and before this starts a debate, I DO understand the reasoning behind the measures, but that doesn't make it any less frustrating), but we have to work within the system and rules that are given to us.
I take some issue with needing a negative test to begin with to travel INSIDE of my country of citizenship.
I also take some issue with the violation of my right to keep my medical information confidential to travel within the United Statese as well.
I take issue with the fact that a false positive could prevent me from travelling.
So much wrong with it all (and before this starts a debate, I DO understand the reasoning behind the measures, but that doesn't make it any less frustrating), but we have to work within the system and rules that are given to us.
I take some issue with needing a negative test to begin with to travel INSIDE of my country of citizenship.
I also take some issue with the violation of my right to keep my medical information confidential to travel within the United Statese as well.
I take issue with the fact that a false positive could prevent me from travelling.
The problem in "Inside" your own country is that hawaii is an island. We only have so much in resources compared to the rest of the mainland. We don't have top hospitals in a state next over that would at most be a 5 hour drive or an hour flight. Let alone the Kupana here are also living with their kids and grandkids and the great kids so transmission to them is higher. I get you are frustrated cause we would love to inter-island travel but we also have seen what it can do to the smaller islands. Maui is having some issues right now. At one point they were talking about at what numbers do they open Tripler Army hospital to the civilian population. If they open up tripler that is not a good sign.
Very very frustratingly we were on that United flight back. We knew nothing of the days issues as we’d been at Pearl Harbor and not on our phones. United told us nothing and offered no other way home. As soon as we landed the plane was grounded. Incredibly scary and we were travelling with our two young kids. I am sooo freaked out about it. Contacted United and got a very delayed response that does even seem like it’s read my message. Person I’ve dealt with is one of the worst customer service people I’ve encountered for a long time. Unbelievable. Clearly at the point they let our flight take off they knew there were serious issues with that plane to have grounded it literally hours after take off.I wonder if United let those continuing know that the plane sent to continue their journey had a very similar engine failure 3 years prior?
https://www.flightglobal.com/safety...p-in-pandw-inspection-training/139085.article
I’m so sorry you had such a crappy customer service experience. I fly Delta or Southwest, and the one time we had a big enough issue to land and switch planes, it was definitely NOT handled like that. Particularly difficult with little with you. Ugh.Very very frustratingly we were on that United flight back. We knew nothing of the days issues as we’d been at Pearl Harbor and not on our phones. United told us nothing and offered no other way home. As soon as we landed the plane was grounded. Incredibly scary and we were travelling with our two young kids. I am sooo freaked out about it. Contacted United and got a very delayed response that does even seem like it’s read my message. Person I’ve dealt with is one of the worst customer service people I’ve encountered for a long time. Unbelievable. Clearly at the point they let our flight take off they knew there were serious issues with that plane to have grounded it literally hours after take off.