lynnfitz
DIS Veteran
- Joined
- Dec 31, 2008
Hi, we have 4 nights at Sapphire for this August. The price today came down about $10.00 a night, so I called spoke to a rep. who rebooked the trip for the lesser price. She was very nice, no problem. She also emailed me the form to fax down to pay off the balance.
About 3 hours later, I checked my email, saw the new reservation-the new reservation is not reflecting my deposit anywhere. The rep had said they would transfer that 1 night stay deposit onto the new reservation. I called Universal, and the rep was telling me "you wouldn't see it" on the new reservation-Wouldn't see it?? The total due is showing full amount without my deposit being applied! Does it normally take a day or so to bring over that deposit to be reflected on the new reservation? The new reservation has the full amount due, no deposit information at all is on it. Thanks! Just a little frustrated!
About 3 hours later, I checked my email, saw the new reservation-the new reservation is not reflecting my deposit anywhere. The rep had said they would transfer that 1 night stay deposit onto the new reservation. I called Universal, and the rep was telling me "you wouldn't see it" on the new reservation-Wouldn't see it?? The total due is showing full amount without my deposit being applied! Does it normally take a day or so to bring over that deposit to be reflected on the new reservation? The new reservation has the full amount due, no deposit information at all is on it. Thanks! Just a little frustrated!