Video Chat

[justadreamaway77]

Confused. I thought they said we were going online to schedule the video chat .... are you saying you are going online to do the video chat immediately?

My son is not here during the day so that means I can't even try until he is home. Then I have to keep him close by and going no where for potentially hours?

This sounds highly stressful for some folks who need it due to things that create stress.

you can always just do it in person when you go

 

[HopperFan]

you can always just do it in person when you go

Yeah, been doing that for years. Now there is a disadvantage to that method.

Without FP+ trips will be challenging, and therefore the advance bookings of 2 Genie+ passes becomes a critical part of planning.

 

[GrumpyBa*D]

Well after the better part of 2.5 days I got through today about 1120. Carissa was wonderful. I tried on 2 browsers got through on Chrome. I was waiting on safari and kept hearing the pop but couldn't find the window. I found it just as she was about to end the chat when I found it on Chrome Thank goodness. make sure you accept the terms and conditions and have your reservation Number handy they do transfer you to another CM to make your 2 advanced attractions. so relieved it's over. good luck

 

[Mickey_Maniac]

Can someone who has already completed the process confirm if you get just 2 advance selections total, or do you get 2 per day? There seems to be conflicting information on this.

 

[lanejudy]

Can someone who has already completed the process confirm if you get just 2 advance selections total, or do you get 2 per day?

I have not done the process, but there are enough reports to state it is 2 per day. People are reporting 8 for a 4-day trip, etc.

 

[StephanieDisHP]

Did those of you who got through keep saying hello or anything periodically, or did you just let it sit?

Also wondering if it will mess it up if I have chats open on multiple devices. Been on since 7am.

 

[princessfionasmom]

Can someone who has already completed the process confirm if you get just 2 advance selections total, or do you get 2 per day? There seems to be conflicting information on this.

I just did it this morning and you get 2 per day including check in and and check out day. I went through and picked all mine with the chat CM after the video was over.

 

[SueM in MN]

I have not done the process, but there are enough reports to state it is 2 per day. People are reporting 8 for a 4-day trip, etc.

That’s what I’ve seen too. It’s also confirmed on the WDW website DAS info - see starred area on screenshot

 

[JillyMouse]

Can someone who has already completed the process confirm if you get just 2 advance selections total, or do you get 2 per day? There seems to be conflicting information on this.

I can officially confirm that I received 2 per day for my 4 day trip. All 8 appears in MDE as "DAS Advance Selection", by day, and include start times and end times, very similar to the look of the former fast pass system.

 

[princessfionasmom]

Did those of you who got through keep saying hello or anything periodically, or did you just let it sit?

Also wondering if it will mess it up if I have chats open on multiple devices. Been on since 7am.

I said HI a couple of times to make sure I was still connected. I only had one chat opened so I’m not sure if that would matter.

 

[sandrews0608]

Is everyone that made it through and were able to do the 2 per day selection only offered very limited times. Did I read it was only 10, 2 or 5?

 

[OurBigTrip]

Yeah, been doing that for years. Now there is a disadvantage to that method.

Without FP+ trips will be challenging, and therefore the advance bookings of 2 Genie+ passes becomes a critical part of planning.

Or buy Genie+

 

[prettypatchesmsu]

Okay, so I finally got connected this morning at 7am CST, that's when the stupid join video chat link turned on for me. I know it's supposed to be 7am EST, but for some reason that wasn't happening for me not matter what device or browser I tried. Of course, had to go to work so that wasn't going to work for me. I thankfully do not have any meetings today so when I got to work today I connected to the chat at 8am CST. I've been waiting since then just letting my phone sit on my desk. At 8:51am they sent the message about being available at 7am tomorrow and might have to rejoin if they don't get to me. But I'm still waiting. This is not good for my anxiety, routine, etc issues at all. Sitting here obsessing about my phone. sheesh. How do they expect people to do this. Why can there not be an enter your number and they will call you back option in the order received like with the cable company etc?

 

[kidnurse1137]

I wish we had a callback option! I actually got through and was messaging with an agent...submitted the form they sent me and was disconnected....and now I have to start allllll over again.

 

[Klstacey]

Does anyone know if the Ratatouille ride is included in the new DAS program or if we have to purchase genie+?

 

[GrumpyBa*D]

Is everyone that made it through and were able to do the 2 per day selection only offered very limited times. Did I read it was only 10, 2 or 5?

2 per day

 

[GrumpyBa*D]

Is everyone that made it through and were able to do the 2 per day selection only offered very limited times. Did I read it was only 10, 2 or 5?

2 per day and my times were not those. Fairly close to each other though

 

[prettypatchesmsu]

I wish we had a callback option! I actually got through and was messaging with an agent...submitted the form they sent me and was disconnected....and now I have to start allllll over again.

Oh wow! That has to be so frustrating!! I'm sorry, that's awful. You would think would be able to contact you back

 

[JillyMouse]

Is everyone that made it through and were able to do the 2 per day selection only offered very limited times. Did I read it was only 10, 2 or 5?

My 8 times are sprinkled between 10am, 10:30am, 11am, and 12:15pm. I wanted mornings, because we typically are rope droppers. We also scheduled the 12:15pm one to be available after an early lunch at Tusker House (so the return window is 12:15pm-1:15pm)

 

[kidnurse1137]

Oh wow! That has to be so frustrating!! I'm sorry, that's awful. You would think would be able to contact you back

I kept trying to reconnect but the join virtual chat button wouldn't work....sigh....oh well! We will be in the parks Saturday-I can just do it in person there if needed.

 

[JillyMouse]

Does anyone know if the Ratatouille ride is included in the new DAS program or if we have to purchase genie+?

Not included in the DAS Advance Selections. Virtual Boarding Group or ILL$ only for this attraction.