Liquidice
DIS Veteran
- Joined
- Mar 10, 2019
Strangely, I talked to the Marriott Customer Service after attempting to call the Dolphin hotel directly (and after being on hold for 30 mins, it transferred me to Marriott Customer Service???) - and initially was put on hold while the CS agent talked to their supervisor about any changes in cancellation policy at Swan and Dolphin and was told no that there is no change. I then questioned that policy because flights are being cancelled and I may not be able to physically make it to the hotel and was put on hold again so the CS could talk to a supervisor and was then told that the hotel is waiving cancellation fees but they are open. Weird that the first time was no, second time was yes.
Definitely texting the hotel via the app to get the response in writing.
Definitely texting the hotel via the app to get the response in writing.