Monorail_Man_NJ
DIS Veteran
- Joined
- Aug 9, 2017
SAME HERE...
YC is blank
YC is blank
Don't suppose you jotted down the name of this ever so 'UN' helpful CM? Someone needs retraining, for whatever good it would do. A 2nd phone call and a request to speak to a supervisor is in order if you got a phone number
Making requests via central reservations gives you more options, you aren’t limited to online check in requests which gives very few options. I do both, the simplified online check in options, and give more detailed request via phone.
I just called to try to have my room requests added, and the CM was so rude. His exact words were "The website isn't broken. It works fine." I replied with "Well, I'm having issues. Can you please add my requests for me?" And he said "Unfortunately, it has to be done thru online check-in." I said "You mean to tell me you can't pull up my reservation and add the two room request options, that I would do online if the website was working as it should?" And he said "Ma'am, there's nothing I can do to help you with this." SO THERE'S THAT FUN STORY.
Did you happen to get his name and that little survey at the end of the call when you get to log your experience with the creep?
I removed the "creep" part as maybe that's a bit strong but he definitely shouldn't be on the phones. I've been fortunate as I've never run across him or anyone like him but I guess there's always that chance. I think I'll go with Touring Plans for this. I've been a member for a few years and I hear it has a pretty good track record and I despise calling Disney reservations.I got his name and took the survey, yes! I don't think I would consider him a "creep," though. Just severely lacking in regards to training, OR having a bad day. Definitely doesn't make my life or Disney experience easier - but like I said, it'll get sorted out.