It is our families favorite restaurant, a must do every trip. I don't understand the people that seem to hate it. Is it busy in the waiting area? Yes, but I wouldn't call it chaotic and we've met some nice families while waiting for our table to be set up. Do we feel the wait is long? We've never waited longer than 20 mins for our table, so no. I wouldn't call the restaurant itself loud either, not any louder than others that I've been to. When a restaurant is full of people, should everyone just whisper? No we're all there to have fun, talk and laugh with our families. Which is another reason we love it, we have such a good time and great memories. We've never had bad food there and so far, never bad service either. We love Ohana because we love the setting, the food and the people that work there have always been just super nice and so willing to accommodate any request.