Just to clear this up a little:Originally posted by Bob NC
Rooms ARE assigned in advance. HOWEVER, the monkey with the wrench in this case is the desk CM's will ALWAYS accomodate the guest standing in front of them rather than the one that isn't there yet. If enough people complain about their rooms, views, locations and have to be moved...Then sometimes, sooner or later they will have to dip into those rooms that are already assigned to satisfy the guest that is already there. That's a fact Jack.