snugglebug
DIS Veteran
- Joined
- Dec 9, 2001
How should I proceed on this? I booked Springhill Suites Oakland for our trip. It was supposed to open this month I believe, then I noticed online opening date was pushed to 8/15, our arrival is 8/16. I booked a Hyatt that will fit all 6 of us, just in case. I've been waiting and watching.
Springhill Suites: 2 beds + sleeper trundle (one boy on the couch, one on the trundle) = perfect
Hyatt: 2 Q Suite with sleeper sofa (I have an camping sleeping pad and bag we'll be taking along) = this will work for 2 nights
I just got an email:
Sounds great, but HI won't sleep more than 4. Do I ask if Springhill will honor 2 rooms since HI is inadequate with only 1 room? Do I expect some type of compensation and request to just cancel?
Springhill Suites: 2 beds + sleeper trundle (one boy on the couch, one on the trundle) = perfect
Hyatt: 2 Q Suite with sleeper sofa (I have an camping sleeping pad and bag we'll be taking along) = this will work for 2 nights
I just got an email:
It is with deepest regret that we must announce the SpringHill Suites by Marriott Oakland Airport opening will now take place towards the end of August.
The Full-Service Holiday Inn & Suites directly across from us has been gracious to honor your reservation. They will also provide complimentary breakfast in their restaurant.
The Holiday Inn and Suites will be emailing an updated confirmation 5 PM PST tomorrow at the latest.
Sounds great, but HI won't sleep more than 4. Do I ask if Springhill will honor 2 rooms since HI is inadequate with only 1 room? Do I expect some type of compensation and request to just cancel?