They'll email you if you gets flagged and you can just respond. They tend to fix it within hours.
They flagged my Softball payment. I expect my car loan to get flagged again too, even though it says auto and was already approved. I got the message on it today.
I’ve been paying two auto loans and student loan payments through Plastiq for over a year now. The auto loans were flagged upon setup as a mortgage because they are to a bank, but I emailed them and got them fixed and haven’t had any issues....until this month.
There is a new pop up warning that says this payment looks like it could be a mortgage and those payments cannot be paid with a Visa. If it’s not, continue the payment. When I continued the payment, it was declined. Same message with both auto loans, but my student loan was processed no problem.
I emailed Plastiq and they responded back that it should be fixed. It wasn’t and I still received the same message. Emailed them back and they told me it was an issue with my browser, and I needed to use a private browser, and clear my history/cache. Did all that and still didn’t work. Emailed them back and they told me there was an issue with my card and I am most likely “exceeding daily spending limits”. By this point, I’m pretty frustrated. I make these payments every month on the same day on the same card and I am not exceeding any limit. This is clearly an issue on their end that is flagged with the payee that needs to be resolved. Just for grins, I tried the payments with another card and still received the same message.
A few days have passed going back and forth and I’m ok on time because I make these payments early as soon as my credit card statement closes, but I’m starting to get nervous about if they are going to be able to fix it. They tell me they have escalated the issue, but cannot provide a time frame. I decide to give it a couple of days before I respond, but continue to try to process every once in awhile just to check. I also tried to add as a new layer, but still received the same error message. On Saturday (this all started on Monday), my payment finally went through! I was so relieved they fixed it. I go to process the other car payment and it was declined with the same error.
I email Plastiq and I am mad because they don’t know what the heck they are talking about, and they don’t have phone support so we are having to go back and forth via email. It’s ridiculous that one payment will work and one won’t that are both to the same bank! They respond on Monday the issue has been escalated, but they do not have a solution. I kept trying on Monday and after several declines, it finally went through last night.
Very frustrating process in that I need to know if I can pay these every month. Hopefully, this is an isolated issue, but we’ll see. It was error 2006, and hope that none of you see.