Jen and Ashwin
DIS Veteran
- Joined
- May 28, 2015
My mom came this past weekend to watch DD while DH and I installed the closet organizers in the basement closets. I ordered the organizers this past January because that is when the Container Store has its big Elfa sale and I didn't want to miss it. When it all arrived, we had put the boxes in the dining room until it was time to install it all.
Well, DH opened everything up on Friday night and realized that the hang standards (the vertical rods that everything else hangs from) were missing. All 8 of them. I decided to call Container Store, knowing that I had placed the order 9 months ago and they weren't likely to do anything, but it was worth a shot, right? They were amazingly nice on the phone and said they would ship us out 8 replacements for no cost at all. I was actually kind of floored.
But that still didn't help us with installing them this weekend because they wouldn't arrive until Tuesday. So my mom and I drove to the Container Store (35 minutes away) to purchase 8 hang standards so that we could get started over the weekend. Then when the others arrive tomorrow, I plan to just take those and return them to the store.
We managed to get the bedroom closet installed on Saturday. But then we noticed a problem with the pantry closet. When the builder framed out the closet, they made a box in the upper right corner of the closet. I have no idea why they did that because there wasn't actually anything there. The hang standards were now too long because we had to install the upper track much lower than originally planned to avoid the box. The plan was to return the 84" hang standards and replace them with 60" hang standards, eliminate one of the shelves and buy a deeper basket for the bottom. So back we went to the Container Store. When we got there, I talked with one of the Elfa experts and they said that they could simply cut the 84" hang standards down to 72" for us while we waited and then we wouldn't have to change any of the rest of the closet design. I was so happy. We got them cut, went home and were able to install the pantry organizers!
And we even managed to assemble the cabinet bed for the basement bedroom as well. Though there was a lot of driving back and forth, we managed to accomplish a ton. And DD just loved having grandma visit. Her level of joy was palpable.
Well, DH opened everything up on Friday night and realized that the hang standards (the vertical rods that everything else hangs from) were missing. All 8 of them. I decided to call Container Store, knowing that I had placed the order 9 months ago and they weren't likely to do anything, but it was worth a shot, right? They were amazingly nice on the phone and said they would ship us out 8 replacements for no cost at all. I was actually kind of floored.
But that still didn't help us with installing them this weekend because they wouldn't arrive until Tuesday. So my mom and I drove to the Container Store (35 minutes away) to purchase 8 hang standards so that we could get started over the weekend. Then when the others arrive tomorrow, I plan to just take those and return them to the store.
We managed to get the bedroom closet installed on Saturday. But then we noticed a problem with the pantry closet. When the builder framed out the closet, they made a box in the upper right corner of the closet. I have no idea why they did that because there wasn't actually anything there. The hang standards were now too long because we had to install the upper track much lower than originally planned to avoid the box. The plan was to return the 84" hang standards and replace them with 60" hang standards, eliminate one of the shelves and buy a deeper basket for the bottom. So back we went to the Container Store. When we got there, I talked with one of the Elfa experts and they said that they could simply cut the 84" hang standards down to 72" for us while we waited and then we wouldn't have to change any of the rest of the closet design. I was so happy. We got them cut, went home and were able to install the pantry organizers!
And we even managed to assemble the cabinet bed for the basement bedroom as well. Though there was a lot of driving back and forth, we managed to accomplish a ton. And DD just loved having grandma visit. Her level of joy was palpable.