Hello. I just wanted to give an update on my situation I asked about a few months ago and I’ve seen asked on here other times.
My kids and I have APs and had a free dining package in August. We didn’t use the 4 day park hoppers and were told they would retain their value for future tickets. After our trip, the tickets expired and disappeared from
MDE as expected. I called Disney just to ensure they were still somewhere on their system. The phone CM assured me they were but I couldn’t do anything with them over the phone, only in person at Guest Relations.
I made a solo trip this past week and visited Epcot GR to use these expired tickets towards tickets for our booked May trip. The CM scanned my band and said I didn’t have any tickets just an AP. I explained my situation again and what the phone CM said. She said they had no way of seeing my guest profile, only what tickets were on my magicband and gave me a number to call. I told her I already called the number and they said I had to do it at GR in person. She suggested going to my resort for help. I knew this was bad information so I moved on and went to the MK GR next. The CM there was much more helpful and was able to pull up the expired tickets and their exact values, which was over $1500. It took about 25 minutes at her window but all I have is a file opened with the value in it. She said they were granting me a one time exception to use the expired ticket value but not until I arrive in May can I actually purchase the tickets. I told her that that means I can’t make any FP so she added 3 FP for 3 days of our 7 day trip that they will help us get upon arrival. This stresses me out because my past experiences with GR are extremely hit or miss and I hate the thought of arriving in May with no tickets or FP.
I just wanted to give a heads up since I thought this would be a relatively simple and accepted process. But she made it sound like they are doing it for me as an exception. As AP holders we always did this in the past with MYW tickets from free dining packages, using them later to upgrade. I’m still not sure why I couldn’t just buy my May tickets at the GR window? Anyway, YMMV.