I am looking for some advice. My PIF for Scott Dunn is tomorrow. For perspective they are a UK-based company that have rave reviews online.
I have been trying to get them to communicate with me this week to no avail. If I send an e-mail it bounces back saying to bear with them as they try to repatriate guests currently traveling. I have asked to have my PIF moved to April 24th (30 days before departure) or to refund my money (deposit was $5,000.00). However since they are not communicating with me I don't know what to do. Their t&c state that if I don't PIF by the due date then I forfeit my deposit and they will cancel the trip. However they won't answer any communication from me. I have tried calling their phone number but it's impossible to get anyone live. I am stuck in a catch-22 situation.
I have thought about filing a dispute with Chase (I paid the deposit with a Visa), but that would be a last resort and I didn't want to go that route. With a level 4 warning against all foreign travel it is obvious, at least in the US, that travel as early as May, just isn't going to happen. And I don't really want to PIF and have Scott Dunn go bankrupt, then deal with the fallout.