AP Only Info Thread Reservation System /Extensions / Refunds

[kbeam]

Finally saw our refund on our CC this morning. It actually shows that the refund was issued on 9/29, but I have looked every day and this is the first time it was posted. We did have to change our CC number since we purchased the passes because it was stolen, so this may account for the delay.
Platinum passes that expired late August and the refund for each was $522.

I'm confused....your refund was posted to a new card (because the orig. was stolen)? The reason I ask is this happened to us, as well, but I just assumed we'd receive our refund via a check...because the new CC # isn't associated with the orig. order.

 

[maccagerl]

Happy to report the refund for my and my daughter’s Platinum Pass was refunded to my cc on Friday, in the expected amounts.
My daughter’s pass had been paid for with a combo of my cc and Disney Chase Visa rewards points, but the entire amount was refunded to my cc.
Also Chase cut me a check for the refund amounts , so I am very pleased with how it turned out!
Good luck to everyone still waiting!

 

[TigerlilyAJ]

I have asked that also, and not seen an answer. I have not seen mine for my Sams Club AP

The consensus seems to be that the refunds for anything paid with GC or vouchers will come in the form of a check if there is no credit card attached to the purchase. Those are delayed too so it will be a few weeks per the VIPassholder's newest on-hold message. Of course, at this point, anything is possible.

Well, I cancelled on July 5. I was told "September," which came and went. I made a call last week and was told that the CM could not see my AP attached to my account anymore, which is supposed to be a good sign that the refund is/has been processed. A week later and still nothing.
I'm on hold right now to ask again. I bought a Sam's Club voucher using a CC that is still active, in use, etc., with no changes since my AP purchase last year. Anyone else who did so get a refund? a check?
My AP originally would have expired January 1, 2021. I'm starting to wonder if I'll have my refund by then.

ETA: I was told that I am being sent a check. So, the check is in the mail (3 months later)? We shall see.

 

[OKWFan88]

I called yesterday, waiting on hold for a CM for over 60 minutes. Got a nice CM who started researching why I haven't received a refund yet.(Out of state AP, upgraded PH tickets Dec 2019 to an AP, original CC is still active, cancelled end of July etc) I was on hold with her for an additional 45 min while she was waiting for the escalation team to finish their review. She kept coming on during this 45 min hold and thanking me for my patience... but of course what happens? I get disconnected. I call back and wait another 60 minutes to get another CM who tells me there are no notes to what the other CM found out and that they can't give me any more info. So close to three hours in time wasted yesterday with still no idea what is going on. My AP has been missing from MDE for weeks now. I emailed disney this morning as I am not calling and going thru waiting again. Hopefully I will actually get some info on what's going on.

 

[jerseygal]

Yep, Sept has come and gone...Waited on hold 1 hr yesterday only to be transferred from AP phone number to a general reservation number.. then got transferred back to AP phone number, after an hour and 15 minutes, gave up, got busy with other things.
Called Disney Visa again today, no refunds.. will try AP phone number again later.

 

[fairygagamother]

Something amazing just happened! I called the passholder hotline (or whatever it’s called) & was on hold less than 10 minutes. And 5 minutes of that was answering the automated questions. I feel sure they were happy to talk to me as I was not asking when I would get my refund! I called to see if I could replace the annual pass I had canceled amidst the early pandemic. Thanks to these discussion boards for informing us that this was even an option!

 

[Hezzy04]

I bought an annual pass before Covid hit, but it still hasn’t been activated. Will I still be able to activate it during my trip in 2 weeks?

 

[DisneyHomework]

I'm confused....your refund was posted to a new card (because the orig. was stolen)? The reason I ask is this happened to us, as well, but I just assumed we'd receive our refund via a check...because the new CC # isn't associated with the orig. order.

For the financial institution you still have the account but not the same card number, so the refund follows the account to the newly issued card number.

 

[DisneyHomework]

Something amazing just happened! I called the passholder hotline (or whatever it’s called) & was on hold less than 10 minutes. And 5 minutes of that was answering the automated questions. I feel sure they were happy to talk to me as I was not asking when I would get my refund! I called to see if I could replace the annual pass I had canceled amidst the early pandemic. Thanks to these discussion boards for informing us that this was even an option!

So did you have them fill out the form for a call back to repurchase? I did this last week but have not yet received the 24-48 hour call back.

 

[la la limon]

It took 6 days for me to get a return call about purchasing an annual pass.

 

[LoveTheBeach23]

About buying an annual pass. I called last Tuesday shortly after it as announced And my name was put on the list for a callback. I just got my call back today. I was able to purchase a new annual pass and it will be activated the first time I use it at the park. I had an unused seven day ticket and an eight day ticket that I wanted credited towards the purchase of the annual pass. They said that I could only do that at the gate but they were willing to refund the price of the tickets. So that’s what I did and purchased a new annual pass.

 

[fairygagamother]

So did you have them fill out the form for a call back to repurchase? I did this last week but have not yet received the 24-48 hour call back.

They did fill out the form & didn’t ask me if I had mistakenly cancelled it.
Hope i hear back from them!

 

[lcur77]

It took 6 days for me to get a return call about purchasing an annual pass.

Today was day 7 for me and no call. Clearly not being called back in order

 

[MarBee]

Currently on hold. Got an email response saying i had to call. It took 53 minutes to get through to a person. She was super nice and confirmed that my first request for cancellation was June 10th and should have been processed already. She put me on hold to contact the escalation team and warned me it would be another long wait. I asked if she could call back if we got disconnected, but she said she couldn’t. I’m not very optimistic...

UPDATE: Wow! Escalation team confirmed I will be getting a check in 6-8 weeks. (Original payment card no longer available.) So now I’m actually optimistic. Here’s to hoping I’m not commenting again in December that I still haven’t received my check!

 

[jerseygal]

Was on hold again yesterday about 50 minutes with AP number. CM could not understand why if our credit card is still valid, our partial refunds were sent by check, I guess because we used Disney Visa Reward Points for part of the purchase. He does not think that the refund will be coming as a Visa Credit, but he believes we will most likely get a check, since the first partial refund was received via check. I asked why we were told that the refunds would come by the end of September and he said that some are delayed and will be received in October sometime, he couldn't tell me when . I asked about the waterpark refund promised in November, and he said that should be coming sometime in November. Hope that we receive our refunds, this process has been VERY DELAYED!

 

[kbeam]

For the financial institution you still have the account but not the same card number, so the refund follows the account to the newly issued card number.

Gotcha, thanks! Hopefully, I'll see the refund soon.

 

[Eastern]

Sorry if it’s been asked but has anyone with a Sam’s club voucher they redeemed for AP seen a refund yet?

I have 2, requested refund for remaining days by phone, and then officially by email, acknowledgement by Disney received, no refund yet.

Also, the tickets vanished from MDE long ago so that means nothing.

 

[Eastern]

I bought an annual pass before Covid hit, but it still hasn’t been activated. Will I still be able to activate it during my trip in 2 weeks?

yes

Did you attach it to MDE?

 

[Rick195275]

I have 2, requested refund for remaining days by phone, and then officially by email, acknowledgement by Disney received, no refund yet.

Also, the tickets vanished from MDE long ago so that means nothing.

I never got the email but have requested by phone a couple times. Mine expired mid April some I’m not even sure they reappeared in MDE.

 

[Disneykingofkings]

When the AP price increase went through the roof a year or so ago July IIRC and they went from 800+ to 1K+, I purchased 4 Platinums for our future use from Sams Club at the old rate before they ran out. I received the email confirmations from Sams with all the correct Disney confirmations on them. There are only 2 of us so I figured we would have APs through 2022 and now maybe beyond since this December 2020, after canceling May 2020, will be the first use of the first pair. My savings was well over 1K for the 4 of them. Any ideas if there is any chance that these will be canceled? None have been activated although I did register 1 pair on MDE so we could book certain ressies for this past May(canceled) trip. On MDE it still says expiration of Dec 2030. Hopefully I will wind up still saving all that money and not losing it all and have 4 APs just sitting around waiting to be used???