ilovetotravel1977
DIS Veteran
- Joined
- May 8, 2016
I must admit I thought your initial reaction was a bit extreme. They just didn't have booklets, it's not like they were trying to scam you out of any points or anything and yelling at a CSR for such a thing is really out of line (my sister works in retail and I feel so badly for her sometimes). BUT then you advise you apologized for your reaction (hopefully not just to the manager but to the initial CSR as well) which means you realized you overreacted and attempted to fix your mistake which redeems you.
After being on this forum for a couple of years now, and getting to "know" regular posters, I can assure you these posts are all in jest. It's like when you email someone, it's hard to make sure the tone is appropriate so the recipient doesn't get all upset and interpret it incorrectly. I think that is honestly what has happened here.