I can tell you from personal experience/ knowledge...that disney's goal is not trying to convince "on the fence" first timers to come.
Lets stick with theory and publicly available data. Because, not to question your experience but...anyone can come here and say they are/were anything. Too many folks have claimed to be "insiders", and then proven not to be for "experience" to be pertinent in any discussion here.
I know some folks will chime in and vouch for you...but put simply: It's not ever really going to be enough for me.
Also, if you read back what I wrote...you'll notice I'm not talking about first timers coming to WDW. I'm talking about luring back families who's kids feel like they've "outgrown" WDW. Those families who used to come every year, but now are not. While not strictly "new customers", they're former customers who are no longer consuming the product.
Disney has, in their corporate speak, been clear they're targeting those folks.
disney's economic problems were not 9/11 created. AK was in decline each of its first three years in operation...the fallout from the tech crash didn't really hit until late 2000 and beyond...and that caused a significant dip. Same with the Millennium Celebration...huge high followed by low occupancy in early 2001.
Again, I offer the decline was due to the novelty wearing off and an incomplete park. The park's lack of "completeness" first stemmed from Disney overestimating the draw of what they had (something common in their vision during that time frame...witness DCA), and then (when the problem became apparent) from a lack of fiscal means to develop it. I agree: 9/11 wasn't the entire reason...but it certainly perpetuated the problem. As has the recession.
And, further to the point, WDW's OVERALL volume dropped after 9/11, as the tourist trade took a gigantic hit. It rebounded some, but then scaled back as the recession began in earnest. So their pool of guests (both "Disney junkies" and "samplers") wasn't as large, either.
The 9/11 stuff made it worse...but they were in the gutter six months before (that was seen with my own eyes, fingers, and network passwords).
Again, lets stick with theory....unless you care to share the info you saw in it's original form.
So POP was derailed possibly because of 9/11...but AK was ground to a halt because there was no sense by management that more construction would lead to more attendance and revenue...and that could be either complete miss on the park or saturation. I can tell you that saturation was attributed as the culprit mores than anything.
Because their numbers were already down (post 9/11)....and they suspected they could not lure anyone with further expansion given the reasons those numbers were down (after 9/11 and then as the recession took hold) because there were factors involved they could not control...but that looks to have been true for MOST of their parks in Florida, and not just AK. They did what smart business does: They battened down the hatches and waited out the "storm(s)". We're seeing SOME of that reverse, now....and I think their reasoning is pretty obvious: They think expansion and refreshing will drive business.
And while saturation MAY have been thought to be the culprit (I have no way to know that), I'd be more interested in seeing current guest survey results and what they say about AK. I've heard enough public grousing, in the park, on the boards, and amongst my peer group that I strongly suspect it's not the case, now. I suspect people just don't "get" AK...or, rather ,they don't want it, in it's current incarnation. Not everyone....but a good enough sized population to be noteable.
The problem there is that you are assuming that there are significant gains to be made by tapping into the "universal only" or "sea world only" travelers...
No, quite the opposite. I suspect there are no "Universal Only" or "sea world only" guests. I (as you go on to say) would guess there's no such thing. At least not in large enough part to matter. What I'm suggesting is there is a way to convince those "sampling" to spend more time on your property, rather than at the competitors (or back in the hotel room). AK (and, to some extent, DHS) are really 1/2 day parks. They clear out between 1 and 3 PM (DHS has the lure of Fantasmic...but I"m not convinced that KEEPS people in the park...it just brings them back), from anecdotal observations.
If you can make those parks "whole day" parks, or convince those "sampling" to skip USF or SeaWorld for AK...you've brought in more people. There's ways to do that. Again, we're far afield from Avengers discussion (since Marvel isn't the answer, likely)...but the question is: Does Disney want to do it. USF/IOA/Seaworld all have some commonalities that disney could (if you'll excuse the pun) "ape" to make AK more appealing to the demos USF/IOA/Seaworld do a better job of catering to than MK/Epcot do. The question is: Does Disney want to do it. From what we've seen...the answer seems to be no. Either the losses aren't fiscally compelling enough to offset development costs, or the "cost" to get those guest to come back is too high.
the other primary type is the "disney only" crowd. and that is their target: DVC and junkies (or better yet...both) Those that generate "guaranteed revenue".
Agree. Which is why I can see clear a possibility that Disney might try to "rehook" former junkies with new offerings that, quite frankly, have an appeal to certain demos that Disney hasn't been great at catering to (pre-teen and teen boys).
To be clear, these are two different threads of the same thought process.
1) You bring families BACK, who were customers but aren't any longer.
2) You keep current customers on resort property, giving them compelling reasons NOT to sample Universal, Seaworld, Bush Gardens, etc.
They're not mutually exclusive...but there is some overlap.
And at least as far as americans go...if you bet that the average out of town vacation will rise from a 7 day average to a 10 you will get cleaned out by the house on that bet. As disney well knows. nobody that tracks travel is predicting that...i read everything i can get my beady eyes on and i have NEVER seen that prediction made. not once.
I was throwing out a range, since the studies I've seen all indicate the average trip to Orlando is "7 to 10 days". It very well might skew more toward the 7. Still...if you're figuring in DHS and AK as 2 of those days, you've got the chance to extend the stays in the park and increase spending per guest. If you're figuring AK gets skipped (I think we can agree it's the most likely park to be bypassed), you have a chance to keep those folks on property and spending, rather than then heading off to Seaworld or down to Tampa for the day.
you're right about that too...
but universal is still not stealing much from WDW. those that go now - by and large - were going to go to both places anyway. before or after harry potter.
I don't know if that's true. My wife and I went to IOA back in 2000. We had not returned til last year (2011). We'll be going back in 2012. That's a night on their property and a day in their parks that, previously, had been spent on Disney property. Anecdotally, that's what I hear, too, on these boards and in discussing vacations with other parents in our area. Maybe it is...but I've seen enough compelling anecdotal evidence to make me think otherwise. Prior to WWOHP....most people I talked to went to Disney and, pretty much, stuck to the WDW parks. Some, with older kids, might have ventured off property here and there...but that was the exception, not the rule. Now....it seems like more families are making an IOA "stop" at SOME point during their trip.
Given IOA's attendance bump (after being pretty stagnant) and NOT seeing a commesurate bump in WDW park volume...those visitors are coming from somewhere. They're not "IOA only" visitors, you'd think. So either existing visitors are extending their stay...or they're choosing IOA over one of the disney parks.
Now, the argument I've seen is that it's WWOHP's novelty that's drawing the off...and it will eventually receed. Maybe. Not the case for us (our kids are getting older and like the attractions at IOA, in general)...though WWOHP was definitely what got us in the gate...but that's not a compelling case to apply to everyone. We'll have to wait and see. But if the FE expansion is (as has been reported) Disney's "answer" for WWOHP's effect on IOA...they're swiping at the wrong demo, IMHO.
islands of adventure has increased a bump in the last two years...but this is after a prolonged period of turmoil and attendance lags at UOR and probably the second worst economy in american history (and don't think those woods have been cleared yet, sunny jim
)
and as others point out: harry potter has been new and big....now it's OVAH...and the real truth shall set us free.
But that's the point: IOA has seen noteable increases.....that we've NOT seen reflected in WDW volume. You're seeing more "samplers" than there used to be. Even with all Disney has done to try to lure (and keep) tourists on their property. There are certainly other factors at work (economics and the proliferation of cheap/clean rooms and cheaper food off property).
We'll see if WWOHP is "OVAH" or not. The movies are done...we'll have to see if the IP starts to decline in popularity. There's a whole generation just getting their hands on those books and getting old enough to watch those movies (which are still EVERYWHERE). I think we've got awhile longer til there is a decline in demand for it.
but what i originally meant is that since disney is tracking average stays to the 5-7/8 range (which it does) as the average length of stay...guests are predicted to "cannibalize" their disney time moving forward...
and that is something that wasn't really the case until AK. they grew form average 2-3 stays in the MK era up till the 7 mark around the opening of AK...and since it has not moved.
To be fair...Disney hasn't given them much of a reason to move, either. I"m not saying they WOULD. Given the way vacation time works in this country....likely not. But AK hasn't exactly provided a reason to extend your stay, either. And there haven't been significant expansions that might make someone reevaluate the amount of time they'd need at WDW to do "everything". 2 days at MK, 2 days at Epcot, a day at DHS, a day at AK...and a day to sample something else (waterpark, Universal Florida, Seaworld...something). That's what I meant by "wiggle room". There is space in that pattern to increase spending per guest. And lets be honest: DHS is 1/2 a day, and so is AK. Drop AK and you can do the sum total of Universal Florida (USF/IOA) most of the year.
There's nothing there that makes a visitor make hard choices.
if they build new lands...or new parks....people now are observed just swapping the "new" in for the old.
See, if I'm Disney...I'm OK with that. Provided the "old" they're swapping out is Universal...and not one of my parks. That's why, strategically, you have to make each park compelling in it's own right.
And those recently released numbers show where and how. EPCOT is stagnating attendance wise...so when they get a gradual bump on fantasyland over the next two years...look for the numbers for EPCOT to fall and probably AK as well....or hold flat which is a loss in their eyes as well. AK was projected at a 15 million annual park - i kid not - that was put down on paper. you wonder why they treat it like the ugly little brother?...wonder no longer.
which means that the money invested is not providing return.
I knew about the AK number...and was mystified when I saw it in their annual reporting. Given what they launched with, I don't think that number was attainable. THAT'S what I mean when I say they lacked vision. After conditioning their guests to expect a certain kind of "day" at a theme park (running from ride to ride, show to show), they completely reversed course with AK and made it and "exploration park". Which is just dandy...to a much more limited demographic (of which, in the interest of full disclosure, I am one). You are not going to pull 15 million with the kind of park they launched with. And, today, it's still the same park...mostly. Everest and Kahli notwithstanding....those two attractions don't really do enough to skew the park BACK to what most WDW guests expect from their theme park experience.
And, the deities know, Disney didn't do a great job at re-educating the guest, or communicating the AK "message". They were great at being preachy with the conservation "message"....just not so good at communicating the parks "identity" message.
They may never be. My guess, though, is that they were so worried about DCA (for good reason) that they had to tackle THAT park first...and use the majority of their fiscal muscle to "fix" it. I think, once that's done...they'll turn their eyes back to AK to see if they can "fix" that, too.
As an aside: I still maintain that, had they launched with Beastly Kingdom, rather than Dinoland...AK probably would have been in better shape. CTX (now Dinosaur!) wasn't going to drive folks into the park. The bandaid that was Chester and Hester's wasn't, ever, going to be what they needed, either. It just had the benefit of being cheap.
so if they were to "finish animal kingdom" or studios...or even build a new gate...what will happen is there will be a slight overall increase....but the majority of travel patterns will just eliminate some of the other disney offerings as a trade off for what's new.
Again, given disney's propensity for convincing guests to stay on their property (and I don't mean "stay" as in get a room...I mean "stay" as in remain in the resort grounds during the day/evening)...I'm not convinced it would be the Disney parks that would see the declines. Especially if they can ward off stagnation. You refresh the parks at a similar time (FE expansion, TT redo, DHS/Pixar expansion, AK expansion), within a year or so of each other, and you'd be in pretty good shape to keep people around.
It's a decent sized investment of resources...but far less than, say, a 5th gate. And far less risky, too. Admittedly hard to do, though, when you've got a billion plus tied up in DCA expansions right now.
and that means if they shave time in the merchandise friendly and high earning parks...mk, epcot, and especially downtown...for new attractions at another location...red alert.
disney is excellent in tracking spending patterns/ market trends/ and interpreting all that guest feedback they get.
That is what the numbers are telling them...that investment does not guarantee increased revenue.
deal breaker.
Which is why I suffixed my earlier exposition: Whether Disney WANTS to solve the problem or not is the question.
Because I think we can all agree, it IS a problem. It just might not be one that's fiscally compelling to solve.
PS: We're pretty far afield of the Avengers discussion, at this point...