ducklite and infinity and beyond:
which GF concierge did you stay in? the main building or sugar loaf (i think that's the name)?
i've heard this over and over again (the criticism of GF concierge)..
i've reserved the GF concierge in the summer, and i'm a bit concerned now....
ducklite,
can you specify the differences in service you received at the AKL vs GF?
we stayed at AKL last summer but were not that impressed by the service....the building design is amazing, but when we had a rather minor problem that needed resolving, the desk clerk was amazingly cold (as opposed to our usual experience with disney CMs) and the assistant manager or manager or whatever she was (an Indian - as in India) was downright rude....
my daughter was sick so rather than check out at 11 i asked to check out at 5 and pay for a day room (50% of the full rate), which you can do at the beach club resort as i've done it before(also when my daughter was sick)....
the manager told me that while the other hotels at WDW do it the AKL doesn't......i said fine, i'll take the room for another night and pay the full rate even though i'm leaving at 5......(the hotel was half empty at the time so it wasn't a problem for them to give me the room for the whole night)...
so they did that, but never smiled....never apologized.....i was stunned.....
as a result i'm pretty much turned off by the AKL.....the only hotel at WDW that i feel that way about....