Unfortunately things do go wrong and often it is how management responds that makes the difference. I have had many stays and most have been great but I once had 6 rooms booked over thanksgiving when Boardwalk was full to capacity and one of my one bedroom units had zero hot water for the entire 7 day stay. No hot showers, dishwasher was not safe to use either . My guests and myself had to wait several hours trying to get it resolved and it never was. I went to front desk to speak to manager, moving wasn't an option as I had too many other rooms but nothing could be done. My guests had to use the shower in my room and could not cook or really use their villa except to sleep. It was a horrible experience. They offered us a paid dinner for that family which while nice, hardly compensated us for lost vacation time. I didn't get points back either until I got home and made a stink about how my guests were severely impacted on their vacation. It was not a pleasant experience and really put a dent in our trip that year. I can totally understand the OP's frustration on what was a far worse experience. When I got home I called and they gave me some points back and I treated the guests inconvenienced to a long weekend at BW. Chalk it up to bad luck. You have to expect to get some points back if room was not usable and you have to wait in room for hours for maintenance to show up. Fast passes for me are not a compensation I would even use as the good ones are never included .