Requested the chat at 7:27am this Saturday and “waited” just under 4 hours before being connected to the cast member who would do the video. I say “waited” but really we just monitored and went about our Saturday morning. We had the chat up on two devices (laptop and phone). The CM connected to the chat while I was at the grocery store and when I saw it I texted home to let my family know the video was coming soon. It took less attention than for boiling corned beef and cabbage for St. Patty’s day!