Bobsmom
Earning My Ears
- Joined
- Feb 3, 2015
As promised, my report-back on Karmel shuttle service. We used them from LAX on a Tuesday morning and to return to LAX on a Saturday afternoon.
It's super easy to use, they text you a link to click when you have arrived and have all your luggage. It tells you where to go and the number of the van, as well as how long to expect. We waited 20 minutes for the van and that was spot-on with their estimate due to construction around the airport. Driver was friendly, van was clean, and we were on our way quickly. Because they only take reserved passengers, we did not circle or wait for more people.
On our return to the airport, we were actually running behind coming back to the hotel from the parks, so I called (got a rep immediately, great customer service) and they sent the driver to pick up the other pair of passengers while we gathered our belongings. He returned just as we were coming down to the lobby, and service was friendly and quick. Clean van again, safe driving, very friendly driver.
I have used plenty of other airport shuttles/uber/taxis etc and found this to be a good experience. It was easy to use, good customer service, and great value for the price. Would definitely use again.
It's super easy to use, they text you a link to click when you have arrived and have all your luggage. It tells you where to go and the number of the van, as well as how long to expect. We waited 20 minutes for the van and that was spot-on with their estimate due to construction around the airport. Driver was friendly, van was clean, and we were on our way quickly. Because they only take reserved passengers, we did not circle or wait for more people.
On our return to the airport, we were actually running behind coming back to the hotel from the parks, so I called (got a rep immediately, great customer service) and they sent the driver to pick up the other pair of passengers while we gathered our belongings. He returned just as we were coming down to the lobby, and service was friendly and quick. Clean van again, safe driving, very friendly driver.
I have used plenty of other airport shuttles/uber/taxis etc and found this to be a good experience. It was easy to use, good customer service, and great value for the price. Would definitely use again.