Same as Alice1957 above, we stayed at AKL in May (1st week) and everything was great! The CMs at the desk were polite and super helpful and our room was clean when we checked in.
We were there for 5 nights, so we were only scheduled for one housekeeping day (on the 2nd day after we checked in), but on the 4th day I asked one of the housekeepers in the hall whether they were scheduled to clean our room that day. She said they weren't, so I asked if they could at least provide clean towels. When we got back to the room that evening, they had cleaned the room anyway, which was a nice surprise.
I'm not usually one to leave reviews, good or bad, on travel sites, so maybe there are a lot of other folks like me who, by not leaving positive reviews, are unintentionally causing the reviews to be skewed to the negative.