From another site, the Transatlantic has been cancelled:
From RCCL:
Royal Caribbean
ABOUT YOUR UPCOMING TRAVELS
Dear Guest,
Yesterday, while undergoing repairs to the propulsion system in the Grand Bahama shipyard, there was an issue in the dry dock structure that caused considerable damage to the facility that will prevent us from completing the work on Oasis of the Seas. The incident also caused a construction crane to fall onto the ship resulting in damage to the Aqua Theatre and some suites. We are very grateful that there were no life-threatening injuries and everyone is recovering, as the safety of our crew and guests is always our number one priority.
Given the situation and our need to complete the scheduled maintenance, we now must reposition the ship to Cadiz, Spain which is the only facility with immediate availability for a ship her size. We are sad to share that as a result, we are forced to cancel our April 21st cruise, as we work to get the ship repaired.
We know this news is disappointing and we’re terribly sorry for the impact to your vacation. We understand a lot of time goes into planning and coordinating your cruise vacation. Therefore, we’ll provide you with the following:
You’ll receive a full refund to your original form of payment, including any non-refundable deposits by Monday, April 15th, 2019. Times may vary depending on your financial institution.
All pre-paid amenities, packages, and shore excursions will be refunded to your original form of payment within 7 - 10 business days.
Plus, if you reserved your air with our Air2Sea Program, we’ll provide you with a refund. If you didn’t book your air with us, we’ll reimburse you for non-refundable airline change fees (up to $200 per guest for Domestic flights and up to $400 per guest for International flights). Please email us your receipts to
RoyalGuestRelations@rccl.com.
Given this late cancellation, we will also provide you with a Future Cruise Credit valued at 100% of your cruise fare paid on your cancelled sailing. You can expect to receive your Future Cruise Credit via email by Friday, April 5th, 2019. We hope you’ll come and experience everything that we have to offer at a later time.
If you have any questions or need assistance with finding a new cruise, please contact your Travel Advisor or your local Royal Caribbean International office.
Thank you for understanding. We hope we have the opportunity to welcome you onboard in the near future!
Sincerely,
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Here are some helpful answers to questions you may have.
Why is my sailing being cancelled?
Your sailing is being cancelled because unfortunately, a construction crane fell onto Oasis of the Seas and we now need additional time for these unforeseen repairs. We are terribly sorry. We know this is disappointing. Your safety, and that of our crew, is our number one priority and we need to ensure the ship is seaworthy. We do hope you find an alternate vacation option with us.
How much am I getting back because of this cancellation?
We understand that this cancellation was made last minute because of this unforeseeable circumstance, so we are providing you:
A full refund of your cruise fare paid to the original form of payment. You should see this post to your account by April 15th, 2019.
A full refund of all pre-booked Cruise Planner items to the card on file. These refunds will take about 7-10 days to post to your account.
Future Cruise Certificates in the value of 100% of your cruise fare paid. These will be available for use by Friday, April 5th, 2019.
And, if you booked your air with us through our Air2Sea Program, we will provide you with a full refund for your air.
If you didn’t book your air with us, we’ll reimburse you for non-refundable airlines change fees (up to $200 per guest for Domestic flights and up to $400 per guest for International flights).
What if my reservation had FCC’s applied?
Your refund will be issued for the full value of the Cruisefare paid.
What if I booked a shore excursion?
All pre-booked shore excursions will be refunded to the original form of payment within 7- 10 business days.
What if I booked through the non-refundable program?
You will receive a full refund of your deposit, including the non-refundable program service fee.
What about my Crown & Anchor points. Will I receive all my CAS points?
Unfortunately, since the sailing was cancelled, no Crown & Anchor points will be awarded to anyone. We truly apologize for this inconvenience.
Where/how can I send my air receipts for reimbursement?
Please submit your air change receipts via email to
RoyalGuestRelations@rccl.com.
Will you be refunding my Royal Caribbean Travel Protection?
We will be withholding the amount of Royal Caribbean Travel Protection, so our guests can file claims for any additional travel costs that are not covered by our compensation.
How was my refund calculated?
All monies paid to Royal Caribbean are being refunded – with the exception of Travel Protection. Please keep in mind that if you used multiple forms of payment for your cruise, each corresponding amount will be refunded to each form of payment.
I have more questions, where can I call?
Please contact your Travel Advisor.
How do I redeem my Future Cruise Credit?
Please contact your Travel Advisor directly to redeem your Future Cruise Credit. Your Future Cruise Credit is redeemable towards cruise fare only and is not valid on Complimentary cruises, Incentive bookings, or Charter sailings. All guests are responsible for taxes and fees where applicable.
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