I'm so glad that you had a good outcome. I have found Southwest to be among the most accommodating of all of the airlines, though people can always find something to complain about.Hi Shoreward - just wanted to send you a thank you! I did as you suggested, nicely placing a request by email, and today I received a $100 LUV voucher for our EBCI. Really happy, since I know we'll use it when things are less unknown. Sad we had to cancel our trip, but nice to not lose the EBCI costs.
Thanks for the thanks!