We are booked in a few weeks as well. Be warned, Universal is taking a hard stand when it comes to making a change. You will pay the difference between hotels if you switch. We are now at Hard Rock, a hotel I didn't want, but a convenient pool is a big part of what we are wanting. So now, I am paying more money for a hotel that is less desirable than what we originally booked. Sure, this is a first world problem, but it is business. It is wrong to takes someone's money with the promise of a pool and then tell them that they won't be getting what they paid for less than 3 weeks out. Pool hopping is an option, but it is inconvenient. I'm not paying for a Premier hotel so I can walk or ride to an offsite pool. Customer Service was friendly, but completely uncaring and inflexible. "I'm sorry you feel that way" is a very poor response to a complaint. I was never rude or angry, but I was frustrated because there is nothing I can do except deal with it. All my options are bad which makes it hard for me to enjoy my vacation without a feeling of bitterness. No matter how much fun I am going to have, I will always have a negative view of Universal and it will affect the trip. Oh well, at least I got to pay for the upgrade with my Disney Visa