Follow up answer to my FB message....I sent off a message at 10:23, got a response at 12:17 however they want me to do their bookkeeping for them. Here's the reply
thanks for reaching out. I'm sorry to hear that you did not receive the Shop the Block bonus miles that you were expecting. I am happy to look in this further for you but I will need a bit more information. Here is what I will need: -Collector number -Partners that you shopped at – Transaction dates – Transaction amounts before taxes Once I have the details above I can investigate further and have the appropriate Miles posted for you. Please note that we are experiencing an unusually high volume of inquires so it may take a little longer than normal to get back to you. ~Pam
All they have to do is open my account and they can see the STB postings. Just a way to pawn it off on the client. When I was working I would have killed my staff for suggesting a client would have to do such a thing.
Anyways, if you want to get ahead of this you may want to just post what Pam is asking for so you don't have to do it latter. Or at least have all the information ready just in case. Good luck to you......and me.
Thank you for this information. As we are quite busy here on Facebook, I will look into this as soon as I can and get back to you. Thank you for your patience and understanding. ~ Pam
So it will probably be some time till I hear anything but at least they have my request. Time will tell.