These are the only two posts I saw Mama Melrose mentioned, and I was surprised. We’ve eaten there maybe 5 times. The last 4 times the service just got worse and worse. Each time we were seated loooong after our ADR (like 60 minutes), I had to get up and get our own silverware and send the kids to get water from the host stand, and they bring out everyone’s food at different times so someone is either eating an ice cold dinner or watching everyone else eat. The straw that broke the camel’s back was last time we were there our server dropped an entire tray of drinks next to our table. It’s cool, mistakes happen, but my son was soaked and there was glass everywhere. They came over and said “well, at least no one got wet.” To which I replied, “my son is soaked. I have to go buy him new clothes.” And the manager replied, “well at least there’s stores close by.” Then they said “just try not to step on the glass under your table. We will get it later.” To which I replied, “just sweep it now because I don’t want to hover our legs for the entire dinner.” And I got a huffy attitude. Mind you, I was not rude or angry about it, and it was an entire tray of glasses that had shattered and spilled.
Later, when I took DD to the bathroom, soaking wet son decided he had to go to the bathroom. DH tells our waitress that we are all running to the bathroom and we will be right back. All of our food is on the table and at most half eaten. We come back and everything is gone, including the kids’ pins that were on the table. The waitress said, “you guys forgot your pins when you tried to leave without paying.”
Then I was angry. We were gone for less than 5 minutes, DH told the waitress, and she was MIA the entire time we needed anything. But she jumped at the opportunity to have the table cleared! The manager happened to be standing there. They bought out new food for us. When the bill came, not a thing was comped. There wasn’t a sorry about your awful experience or anything. So we have vowed not to be back. One of the only places we’ve had bad service in Disney ever.
That was my rant. So good to get off of my chest. LOL