Also so glad to hear that you got this settled. I am sure this thread was the topic of quite a few DU agents, and just to confirm, yes DU was started by the same people that started these boards, so you know they are listening! Without blaming Disney or your agent, I just want to say that it is wonderful customer service for them to do this for you, as they were under no obligation to eat the other portion, since it is only specualtion that it was their agents fault. To many businesses have forgotten the art of good customer service and satisfaction and it is nice to see that there are still some around that think about their future business and not just their present business. I have never used DU, but have always had great accurate quotes from them and quick replies to emails I've sent. If I were going to use someone for my Disney trip, I wouldn't hesitate to use them, and now after seeing what they did for you, it makes me feel even more confident that they would provide excellent service. They have earned a customer in me because of what they were willing to do for you. Congrats for being under $1000! I know how you feel, I just made our final payment for our Dec trip!