Have you sent them an email yet from the link on Cheshirefigments information? This is the first step. Once you do this, someone will CALL you and tell you what you need to do. My daughter bought her AP on May 9 before anyone had gotten the referral cards. She emailed them at the special link and someone called her with the phone number of the rep. Once you talk to the rep they will send you a official email outlining the procedure to get the refund. Her situation was like yours as she is not returning until August 15th so has to do it via the mail. If you're hoping to wait for your referral cards to get discounts on the APs your family bought, I would move forward and just get a referral card from one of us disboarders and apply for the refund. Then if you get your referral cards, just try to pass them on. I can tell you first hand you will get your refund, but not until you send that email out. They will respond within a day or 2. Remember to tell them that you are not returning by July 31. Keep in mind the procedures does mean your original APs must be mailed back to the rep that contacts you (you'll deal with the same person throughout the process) and they will reissue you new APs. (I know this sounds strange, but keep in mind that if your APs get lost, it's not a big deal as they can be reprinted at the guest relations window upon your next trip--make a copy.) You can email me for any other questions as we are going through this process ourselves -- or if you just need a referral card (I couldn't resist the plug).
Don't try calling, as you've found out. We all went through the mess you're going through. The passholder number has "business" hours and if you try to call it will throw you back into the CRO mess and everyone there is clueless to the referral cards. I tried to get her the mickey monitor after she became a passholder and called several times, plus I emailed the passholder page and just this week she got it. It took 3 weeks, but it arrived now she has referral cards that I'm trying to help her hand out.
On that note -- if anyone needs a referral card please PM me or email me a jjtnana@aol.com and we'll get one out to you. We can overnight the card if need be at our expense. Also, I'll be in WDW July 18-24 if anyone needs one in person.