The lack of consistency, even now that all of the CL pre-trip services have merged into DSS, is highly frustrating.
I emailed DSS back, asking again about booking FP by email with a call to confirm and pay, and mentioned that I had heard from at least two different people who’d done their bookings by email that it was possible.
Their reply? No, it can absolutely only be done by phone with me on the phone with them for the whole time, and I should give them the names of the guests who booked by email so they could investigate “how they had assisted those guests with their vacation planning.” In other words, either I was lying to them, the email booking claimants were lying to me or someone at DSS broke the rules and they wanted to track down the culprits.
Why does this have to be so difficult? And why is doing this by email so forbidden? Not everyone is in the position to sit on the phone for a lengthy call during business hours, especially when for some of us the call is international long distance.
Those of you who’ve done this by phone, how long did the call take? And is this program really worth all this effort?