AP Only Info Thread Reservation System /Extensions / Refunds

jo-jo

DIS Veteran
Joined
Feb 28, 2011
Now Sept 20th, still no refund. I requested full refund early Aug. My DD requested partial refund in June and we got refunds at least a month ago.

Anyone seeing full refunds come in, in the last week? I mean on used APs, not vouchers.
 

Runnsally

DIS Veteran
Joined
Sep 30, 2016
For two paid-in-full platinum passes - received the partial refund for the closure period for both via two separate checks in the mail about a month ago, passes disappeared from MDE recently, still waiting for the remainder of the refund.
 
  • DisneyLover83

    DIS Veteran
    Joined
    Dec 10, 2007
    We have 3 platinum annual passes. Have not received the initial partial refund or the full refund. Partial requested in June and full in August. Emailed last week asking for an update and was told it was “in process” 😂
    Disney is really treating their most loyal base terribly.... IMO.
     

    CarlyMur09

    Mouseketeer
    Joined
    Dec 29, 2015
    Still waiting here for DSis’ platinum pass to be removed. Though I did get a refund back in late July/early August.

    I do wonder if our trip from aug 8-14 has something to do with it, because her gold pass was activated with ours, but it still shows an expiry date of 12/31/30... so much for trying to put us all on the same pass rotation.
     

    n2mm

    aka WALTSGIRL
    Joined
    Oct 9, 2000
    Still waiting on a partial refund for closed days and full refund on a renewal voucher. Both for my husband. Processed started April 28, 2020.
     

    Runnsally

    DIS Veteran
    Joined
    Sep 30, 2016
    Somewhat interesting - I requested a refund for two 7-day timed tickets with date during the closure period and received a refund on my credit card the next day.
     
  • b2k1121

    Mouseketeer
    Joined
    Mar 12, 2015
    It's kind of crazy how long we have to wait especially with zero communication on the amount of the refund and the method we will receive the refund. I upgraded regular tickets into 2 gold passes with a combination of gift cards and a credit card so it would be nice to know what type of refund to look out for. I'm getting nervous now that maybe I received a check in the mail that I accidentally threw away assuming it was junk mail.
     

    StacyStrong

    DIS Veteran
    Joined
    May 8, 2018
    We have 3 platinum annual passes. Have not received the initial partial refund or the full refund. Partial requested in June and full in August. Emailed last week asking for an update and was told it was “in process” 😂
    Disney is really treating their most loyal base terribly.... IMO.
    To be fair, I’m not sure their most loyal base includes all of us getting refunds on passes haha since we are all leaving

    but yes, it’s quite the cluster
     
  • n2mm

    aka WALTSGIRL
    Joined
    Oct 9, 2000
    To be fair, I’m not sure their most loyal base includes all of us getting refunds on passes haha since we are all leaving

    but yes, it’s quite the cluster
    I don’t know. I requested the refund because during the pandemic there is no way possible to visit for us, even though we’re DVC members with a points to use. There was no sense in keeping a pass with zero intention to use. Before this, I’ve held an out if state AP for 25 years. I’ll be an AP holder again one day. At universal studios they let me put a pause on my AP and when I’m able to return I just reactivate it and have 8 months left on it. A much better way for us.
     

    jerseygal

    DIS Veteran
    Joined
    Jan 1, 2008
    When I called AP Line for Universal , the only option that was given, was a 3 month extension for the period of time that they were closed.
     

    Runnsally

    DIS Veteran
    Joined
    Sep 30, 2016
    To be fair, I’m not sure their most loyal base includes all of us getting refunds on passes haha since we are all leaving

    but yes, it’s quite the cluster
    Totally disagree. I would wager 99% of folks cancelling are coming back as soon as travel restrictions, etc are lifted. That being said, I still think they’re coming back even though WDW continues to botch what is actually a very generous refund policy.
     

    sghokie

    Mouseketeer
    Joined
    Dec 27, 2019
    have people gotten AP refunds back to the credit card? I haven't seen any check in the mail, but I hope if there was one it didn't get pitched as junk mail.
     

    keishashadow

    Proud Redhead...yes, I have some bananas!
    Joined
    Dec 30, 2004
    I am at Disney today. Our original APs expire tomorrow. We received a refund over $1k for our 3 APs. MDE still shows February expiration. Guest relations confirmed in person that this was accurate. I do not understand what Disney is doing but Ill take it.
    I wouldn’t argue it either lol. However, I’ve had multiple phone calls with customer service over 4 different APs. Disposition varied for each Kept the extension, partial refund & others cancelled entirely. For the ones with refunds due to refusing the extension, reminded each call that the expiry date would eventually reflect the correct information.
     

    me5po5ito

    Earning My Ears
    Joined
    Sep 4, 2020
    Canceled ours in July. Two gold passes that were just renewed in Feb 2020, less than a month before the shut down.

    Still nothing - no refund. No update. But the passes did drop off of MDE about 2 weeks ago.

    My guess? Fiscal year 2020 ends at the end of September. Maybe they’re waiting to push some of this to fiscal year 2021? Spread out the damages?
     

    shoreward

    DIS Veteran
    Joined
    Jun 25, 2014
    For those who received a refund check, was there any memo or calculation/explanation included? From what I read, it sounded like no explanation was included, and everyone’s left to guess how the refund was calculated and whether it was accurate or not.
     

    focusondisney

    DIS Veteran
    Joined
    May 7, 2009
    For those who received a refund check, was there any memo or calculation/explanation included? From what I read, it sounded like no explanation was included, and everyone’s left to guess how the refund was calculated and whether it was accurate or not.
    We asked for the partial refund in June, the same day the 117 day extension showed up on our passes. We paid for renewals with gift cards. The check just came with this “stub”:

    C380043E-51CE-45AC-87D6-43918473FD0B.jpeg

    No other explanation or paperwork. We did not want or ask for ask for the full cancellation, so I am assuming this is for the closure period only. Our passes still show valid with the extension included. Our expiration should be early December, but right now shows early May.
     

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