SueM is correct, you do not have to take medical documentation, and you do not have to reveal personal medical information to anyone who does not have a need to know (like the CM at the loading area...) But I always have a brief doctor's note for my son, and this year I will have a note from MY rheumatologist (who will have me committed if I ride a rollercoaster... I hesitate to even tell her I am going back to WDW!) Do I need them? In theory, no. But just flashing the note on a physician's letterhead at Guest Services, in my experience, takes about 10 seconds off the process - the first 10 seconds of guarded disbelief. It isn't always necessary...For my kids, all it takes is a few seconds of observation and they start filling out the GAC.
As for coding, or color coding, or reading long explanations... I do think there is a better way to help *Guests* know where they should expect to go at an attraction. And prevent the kind of confusion caused by differing answers from different CMs.
Right now, the only icon they use is the wheelchair icon. Well...
For example, what if I were going to the park, and my arthritis has been active... they can't "see" my arthritis or my asthma. Sure, we can use the Fastpass line... as long as I don't have to climb flights of stairs! OK, I don't need the alternate entrance every time, I need the stair-less entrance. On my GAC, there could be a little "No Staircase" icon. Then, ANYONE with 5 minutes of training could see, in a glance, what kind of accomodation I need. Then, if the entrances themselves could be marked with the same icons, I will know as soon as I get to the queue if I am headed for the right waiting area. Most times the regular queue would be OK. That would be fair. No ambiguity there.
Another example, what about someone who must avoid sun exposure, such as my cousin with lupus. A simple little "No Sun" icon stamped on the GAC would be an instant signal to the CM what this guest needs... to wait out of the sun. Then, if Disney could put the same icon on the appropriate waiting area entrance, the guest would know where they are supposed to go. Think about it! The GUEST Assistance Card would actually help the GUEST know where they were supposed to go! What a concept! Sure you can keep the long-winded legalistic explanation in the fine-print text right next to the icon, to clarify (?) the accomodation to be provided to the guest.
Someone in a wheelchair or
ECV who can wait without danger in the mainstreamed queues doesn't necessarily need the GAC, Unless they plan to walk inside the attraction or pavilion and might need special accomodation from the CMs inside. On the other hand, a person who is unable to tolerate the line for medical or serious psychological reasons, with or without wheelchair, who needs to be isolated from the crowd for their protection, or is medically fragile NEEDS the GAC. A simple wheelchair icon will not do... the wheelchair is only part of the issue. I don't know what to suggest... perhaps a "Key" icon? (Key to the alternate entrances?)
Likewise, someone who is not able to transfer without full assistance needs to be able to convery that to the CMs at the loading area without having to go through a long verbal explanation... flashing a "full assistance" icon would save people from the kinds of situations where CMs start asking people to stand up now to get onto the next car... what kind of icon would do... not sure. Any Ideas?
At the same time, people who can leave their wheelchairs without any danger, just need a bit of extra help or time would be able to indicate this in a flash with a little "Guy Standing up out of the Wheelchair" icon. That could go a long way in improving the wheelchair queues on those busy days when the wheelchair line is slower than the regular queue... yes, it happens! Those folks could be loaded on regular seats and their chairs transported to the disembarking area. It makes sense. Then they can put the icons at entrances of the appropriate waiting areas, so the Guest knows they are in the right place.
This kind of coding system would save a lot of misunderstandings. The appropriate icons could be put on the directional signs and at the paths to the appropriate entrances. As we know (those of us who need the alternate entrances) most of them are not marked at all until you come upon the little gate with the blue wheelchair icon, often hidden around a dark, unmarked corner.
Sure, I know, some people would try to scam the system. They always do, most of us have seen people cheating more than once or twice. But I really do think this kind of coding system would go a long way in preventing the kind of tensions and misunderstandings that happen when people end up in the wrong place, at the wrong time. And the "Card" would really Assist the Guest!
Meanwhile, next time I go I am going to keep a tally of how many unnecessary lectures I have to endure from CMs who feel they must educate me on how the GAC is not a guarantee of immediate access... I must have heard that 5 times last time I was there, and we only did a couple of days in the parks. Enough already! /infopop/emoticons/icon_wink.gif