so far i have responded to all the emails that i have received and have addressed them individually... the refunds are still being processed as you may see and it is taking way longer than normal.. My apologies for that but dont give up and just keep checking... take care all as my days are winding down...
Betty, thank you so much for reaching out to us here during what has to be a very difficult and challenging week for you. Your dedication to your clients goes above and beyond -- and we do appreciate it! Sending you good thoughts this week especially!
yes the emails are coming through.. any emails i get in regards to refunds i have to forward them now to my supervisor to make sure they are being processed correctly . thank you
Have you gotten in touch with Betty directly? When was the last time? Keep trying (and check your junk/spam email folder -- some people have found their tickets there) -- try to contact her here (because this is the thread she checks) and directly. Good luck.
Yes, she is the only one that has been any help, but I don’t think there is anything more she can do. I called and emailed on May 22nd, June 8th, and June 11th.
Keep at it -- from what I've read from other posters, the delay (in addition to the general backlog) has been on Disney's end. The authorized vendors must wait for Disney to get back to them on each refund request, so it can take a while. We know Betty reads this thread, so let's hope she sees this.
It’s not a refund request, I actually want the tickets and I’m scared I won’t get them in time for when reservations start for my August trip.
Make sure that Betty knows this. And again, keep trying!
thank you it is very upsetting and saturday is my actual last day. please i will stay on the dis boards if you allow me to...but remember i wont be able to do anything else after saturday pertaining to the tickets or anything else .. I apologize for that
Yes you are correct in that fact about Disney having to get back to our company...
If you have reached out to me i have sent that request over to my supervisor there is nothing more that i can do .. i am sorry
Betty, I am so sorry you are going through this. I pray that you find an even better job. Any company would be lucky to have you! Your level of customer service is one of the best I have ever encountered. You can tell that you love talking to people and helping them. I genuinely wish you the best.
thank you so very much for your kind words they truly made me cry... i will miss what i love doing the most...but i will be on here once or twice a week to check in on you all
Betty, you will always be welcome here on our board!
Don't worry about anything here after tomorrow -- your positive attitude and gracious presence will be our gain.
Unfortunately LMTc does not have access to tickets at this time. I’m sorry to be the bearer of this news. Go directly through disney at this point.
They will not do that
Thank you Betty!
