YesterDark
DIS Veteran
- Joined
- Aug 4, 2017
The planning they screwed up was that it was shipped out immediately not when they normally would have gone out.
I would love to know what time during the day you all hit "order" for your upgrades. For me, I selected our bands early in the morning when the upgrades came out, but then life got busy and I didn't actually submit the order until the evening the same day they came out since I needed to check with all my family that the ones selected were what they wanted. We actually got all that we wanted (although my son's still looks like an empty white circle on MDE). This really was a confusing mess on Disney's part this time around.
Odd .. I just got an e-mail today my MB order shipped ..
I called IT support a week or two ago and they cleared out my order (since the bands werent available) so I could just make the order later .. so .. I have no idea what these bands WILL BE?
This happen to anyone else?
Sounds like an IT SNAFU. I guess they (without communicating to anyone) decided to just take the orders that got stuck in limbo (due to th bands selling out) and fulfill those orders. If they would have just done this from the get go (sent me an e-mail or message saying your order was received and be processed when they are in stock) .. then everyone wouldnt have panicked about this.Yes, this happened to me, except that in addition to (allegedly) clearing my order, they let me order from ShopDisney for $10/band...so I did that and received those last week. Then Monday I got the "your magicbands have shipped" email. MDE, which hadn't been showing ANY new magicbands for me (since the ShopDisney ones aren't personalized and I haven't linked them yet), now shows my original 4 upgraded bands that I ordered in my list of bands. The package is supposed to be delivered Thursday, so we'll see what's inside. The charge goes to my husband's CC, and I keep forgetting to ask him if a new charge has shown up.
UGH - just give confirmed resort guests or AP ugrades the stupid coupon. Such nonsense. Betting it is an IT issue more than an order issue.
Sounds like an IT SNAFU.
Sadly, i think you may be correct. We were excited about the upgrade for our December trip and had orders placed two separate times for upgraded bands. When we tried to complete the order, the upgraded bands showed in MDE, but we never got a confirmation email and eventually our MDE reverted back to the original colors that we selected when we first customized them. We are doing a split stay and I have an AP and we have several different solid colored bands from previous trips. I personally really wanted the Darth Vader Star Wars band as we are big fans and Galaxy's Edge will be a big part of our upcoming vacation. I don't know if we will purchase one separately or not. We are really confused and disappointed about how the whole process was handled.I feel like at this point they may not bring them back. I’ve read end of June but it was such a mess that unless they do it properly like don’t ship them until the normal time or only allow people within a certain timeframe to order, that it will always be a mess. I have 57 days to customize mine and at this point I’m not counting on it. I keep checking a couple of times a day and still just the coloured bands.
Sadly, i think you may be correct. We were excited about the upgrade for our December trip and had orders placed two separate times for upgraded bands. When we tried to complete the order, the upgraded bands showed in MDE, but we never got a confirmation email and eventually our MDE reverted back to the original colors that we selected when we first customized them. We are doing a split stay and I have an AP and we have several different solid colored bands from previous trips. I personally really wanted the Darth Vader Star Wars band as we are big fans and Galaxy's Edge will be a big part of our upcoming vacation. I don't know if we will purchase one separately or not. We are really confused and disappointed about how the whole process was handled.
I'm sure it's because they dont have them, but are optimistic that they will by that time... terribleOur Disney dates are mid September. I ordered the Magic band upgrade the first day it was offered and my cc was charged. In MDE it shows the upgraded magic bands we selected. All good. However, it says we need to pick them up at the front desk of our hotel. Why wouldn’t they be shipping them to us? Our trip is fully paid so no outstanding balance and we did online check in. Just curious as to why? Thoughts?
Where do you live? They cannot ship out of country.Our Disney dates are mid September. I ordered the Magic band upgrade the first day it was offered and my cc was charged. In MDE it shows the upgraded magic bands we selected. All good. However, it says we need to pick them up at the front desk of our hotel. Why wouldn’t they be shipping them to us? Our trip is fully paid so no outstanding balance and we did online check in. Just curious as to why? Thoughts?
North CarolinaWhere do you live? They cannot ship out of country.
AhhhI'm sure it's because they dont have them, but are optimistic that they will by that time... terrible
I feel like at this point they may not bring them back. I’ve read end of June but it was such a mess that unless they do it properly like don’t ship them until the normal time or only allow people within a certain timeframe to order, that it will always be a mess. I have 57 days to customize mine and at this point I’m not counting on it. I keep checking a couple of times a day and still just the coloured bands.