I had a somewhat similar situation.... emailed and called to "fix" it and re-instate my pass. Was told the same thing. ..... Can't re-instate. Then they gave me a file # so that when APs are available again I can purchase at the renewal price. BUT.... they have no idea when that will be!! They also comped me a 5 day pass to cover the trip I had planned. BUT.... what about my discounts etc that I would have gotten with my AP?? So I am emailing them again to get an answer on that! Can I use my AP pass still to get the discounts? I don't know!So an update after a 2.5 hour call:
Disney said that my pass got canceled in the wave of cancellations and there is no way for them to fix it.
So My pass that should be expiring April 2021 is cancelled and can not be reinstated and I also can not purchase a new pass right now and that they will just refund me money for the pass but they can not tell me how much money they will refund me for the cancelled pass.
I had 2 on-site trips scheduled for later this year and now I don't know what to do because I will NOT buy day tickets. I have given Disney every single one of my vacation dollars over the last 10 years. I am so disheartened and so upset. I know it seems frivolous and silly and I should just be ok with the refund but I am not. I want Disney to make this right. All I want is my darn AP reinstated.
If you have the yellow ap card/ ticket, you can show that for discounts, they don't scan itI had a somewhat similar situation.... emailed and called to "fix" it and re-instate my pass. Was told the same thing. ..... Can't re-instate. Then they gave me a file # so that when APs are available again I can purchase at the renewal price. BUT.... they have no idea when that will be!! They also comped me a 5 day pass to cover the trip I had planned. BUT.... what about my discounts etc that I would have gotten with my AP?? So I am emailing them again to get an answer on that! Can I use my AP pass still to get the discounts? I don't know!
This whole thing has been a mess!!!
Came back to gived an update on this...
At about 8pm last night I received a callback from a supervisor and Disney corrected this. They could not reinstate my AP that I had, so they gave me a comp AP (it says Disney Platinum Plus) and extended the expiration to May 2021, I will still get the refund, and I also get to keep the 3 day comp ticket the castmember gave me on my original call.
I was really upset yesterday but I did try to stay calm and I didn't take it out on the castmember and I'm glad I did because in the end Disney rectified the issue and did more than I expected. All I asked for was my pass to be reinstated.
Curious if anyone else has been in my same situation. Had APs for me and my daughter that expired in the middle of closure in April. Called to request my file be noted for the partial refund as we would never make it back down before they expired. I haven’t heard a word from Disney since and never received the email to select an option. Wondering if I should be calling to follow up or just be patient at this point? Appreciate any help
I would call. I have spent over 3 hours with 2 separate calls, very long story, EXTREMELY frustrated and angry with our second very long call yesterday. You should have received the 1st refund from date of closure in March till date of re opening or when you AP expired whichever was shorter. I would call the AP line first thing when it opens, I believe that is at 8AM. IF an AP chose to cancel the AP, then the second round of refunds from date of reopening in July through when the AP expired, are supposed to be issued to original form of payment if card is still valid from mid Sept through end of Sept. The AP CM said that they have been completely overwhelmed and for awhile in the beginning, the processing of refunds was done manually!Curious if anyone else has been in my same situation. Had APs for me and my daughter that expired in the middle of closure in April. Called to request my file be noted for the partial refund as we would never make it back down before they expired. I haven’t heard a word from Disney since and never received the email to select an option. Wondering if I should be calling to follow up or just be patient at this point? Appreciate any help
It has been a debacle and I expressed my anger and disappointment yesterday on our second call that we are fed up!I had a somewhat similar situation.... emailed and called to "fix" it and re-instate my pass. Was told the same thing. ..... Can't re-instate. Then they gave me a file # so that when APs are available again I can purchase at the renewal price. BUT.... they have no idea when that will be!! They also comped me a 5 day pass to cover the trip I had planned. BUT.... what about my discounts etc that I would have gotten with my AP?? So I am emailing them again to get an answer on that! Can I use my AP pass still to get the discounts? I don't know!
Call again..... they should at least comp you passes to cover the trip already planned!
This whole thing has been a mess!!!
Finally got ahold of a CM and after an hour on hold it was escalated and I was told there is noting they can do. Can't reactivate them. Can't buy new passes. Really feeling the AP love. I guess after this October trip we are done for a while. No renewal discount.Chatted with a CM today online as the passholder line kept going to a loud beep ton after entering my info.
I had cancelled my pass by mistake In August. At that time, my husband called and chatted with a CM and they undid mine and made a note to not cancel his (we have seperate MDEs). Both our APs vanished from MDE last week. I panic-bought tickets for us (trip in 3 weeks).
CM I talked to today could find no record of my cancellation on my account: "I apologize for this challenge. My team sees no notes about a request for cancellation but we are seeing the passes are cancelled. Right now, there is no mention of being able to renew with a discount once Annual Passes are available again for purchase. " I am fine if they can't reverse the refund but I want to purchase an AP NOW- or at least when I can purchase them later, do so at the renewal rate! We will be there in 3 weeks so I am panicking.
He just told me to call the line I have been trying all morning and getting the loud beep
Finally got ahold of a CM and after an hour on hold it was escalated and I was told there is noting they can do. Can't reactivate them. Can't buy new passes. Really feeling the AP love. I guess after this October trip we are done for a while. No renewal discount.
Just a reminder for everyone frustrated, you can reach out through email and sometimes you get a higher up actually calling you and giving you more precise information
wdw.guest.communications@disneyworld.com
make sure to leave a phone number for them to call if that's what you want, you usually get a call within 4 to 7 days
I will definitely try!Did you try this:
Maybe there's nothing that the person you spoke to can do, but that doesn't necessarily mean there's nothing that anyone in the company can do to help you. I would think it would be worth your time to send an email.