Okay, finally tried this place today. I sampled several flavors and only really liked the cookie dough. Everything else was just overly one note. The salted caramel was a salt lick...not good at all. And I usually love salted caramel flavored everything. The chocolate brownie was intensely chocolatey and rich...way too rich to eat a whole scoop, but I know my son would love it. The strawberry balsamic was WAY too heavy on the balsamic. After trying that one, I was over it, and just got a scoop of the cookie dough. The girl who helped me was super nice, but she basically admitted that there is no quality control because she said stuff like "sometimes it ends up too salty" and "that batch probably got too much vinegar because it tastes really strong today." So, that seems weird.
I ate the scoop, but didn't enjoy it 100%. The first 3/4 that I ate was just plain vanilla. I finally found ALL the cookie dough and fudge clumped together at the bottom. By the time I found it, there wasn't much actual ice cream left, so I was eating mouthfuls of cookie dough which, after awhile just became too sweet. I HATE it when ice cream mix ins aren't evenly distrubuted. The taste of the ice cream was good, but something about the texture was off. It was melty and soft but also kind of chewy (?). I found it to be too heavy, personally. I much prefer the ice cream at Ghirardelli and the prices there are better and they offer the AP discount, so I doubt I'll visit Salt & Straw again. I'm sad about that because I was looking forward to a good ice cream place.
There wasn't a line at all. I was one of 2 people in the place. Seems the initial hype has disappeared. I went around 1pm today.