Sorry I haven't kept up on this over the past several weeks...life has been very busy!
First, I'd like to say how glad I am to see the posts from people who reconsidered buying from Disney World Personal Shopper after all the poor experiences that have been shared. That is the great thing about our DIS family - we can learn & help each other based on our experiences. Our power to share info (both good & bad) is what makes this board great!
Second, an update on my dispute. I requested a partial refund of $30 to cover the cost of delivery and the pins because the delivery was made three days late and so the pins were useless for trading (the cost of the bag was far more than twice that so the remainder would more than cover her out of pocket expenses for the contents - I thought that was fair given that the bag was eventually delivered). I heard back from my credit card company today - they investigated and granted me the refund.
I did contact WDW via email a month or so ago. The consumer affairs rep who contacted me had already reviewed Disney Personal Shopper's site to verify the info I provided about the name use, selling of free resort items such as pins & necklaces, and more. She was very concerned about my experience and took many details about that and also the other details everyone has shared here and on the Facebook groups I belong to. She stated she'd be forwarding that info and her findings to the WDW legal department for follow up and commented that they'd be very interested in it. She asked permission to include my contact info to them and I agreed.
In the meantime, I continue to spread the warnings about this company and it's owner at every opportunity. Everywhere I do, I get plenty of responses indicating that they are known to be unsavory and also many indicate they were grateful for the info, so ultimately I guess we're saving some from her harm and, with time, hopefully she will cook her own goose and not be a worry for anyone any longer.
If I hear anything further, I'll certainly update here. Thank you all once again for the support and for appreciating me efforts to get the word out.