Mackenzie Click-Mickelson
Chugging along the path of life
- Joined
- Oct 23, 2015
I believe the policy always has been (or at least for quite a long time) that travel must be completed within 1 year of purchase date of the flight that produced the travel credit.I just read an article that said you have to to actually fly before unused travel funds expire, not just apply them to a future flight before they expire. Is this really the policy? So if I have unused Southwest travel funds that expire Jan 6, 2020. I have to actually use them to fly before Jan 6, 2020, and can't use them for a flight scheduled in March? I always thought you just had to use them before the expiration. Because you can only book at most 6 months in advance, I didn't think it would be an issue.
So yes travel in your case must be completed by 1/6/2020.
https://www.southwest.com/flight/travel-funds-search.html
It can really depend on the phone agent from Customer Relations but you can request an extension for the travel funds though $100 IIRC is removed from the overall travel funds available. My mother-in-law did this last year but I know some people have been told no extension.